Refund policy

Because every item is printed just for you, we can't accept returns or exchanges for a change of mind or a wrong size or color choice. If anything arrives wrong, we'll make it right.

Damaged, defective or wrong items: if your order arrives damaged, misprinted, defective, or isn't what you ordered, email us within 30 days of delivery at velmoandco@gmail.com with your order number and a photo of the item (and the packaging, if it was damaged in transit). We'll send a free replacement or a full refund, your choice. You don't need to send the item back.

Lost packages: if tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us and we'll help with the carrier and send a replacement where appropriate.

Cancellations: orders can be cancelled within 12 hours of being placed, before printing starts. After that, production has begun and we can't cancel.

Refund timing: approved refunds go back to your original payment method. Your bank or card issuer usually shows them within 5 to 10 business days.

Contact: velmoandco@gmail.com. Please include your order number. We reply within 1 to 2 business days.